Terms & Conditions

Please read carefully and also see the Studio Liability page

By participating in any classes, programs, or events at Yasuragi™ Pilates & Wellbeing, you agree to the following terms:

Physical Condition: You confirm that you are physically fit to participate in Pilates, Yoga and Soundbath sessions. You have consulted with a medical professional and received clearance to engage in these activities. It is your responsibility to inform the instructor of any changes in your health or physical condition that may affect your ability to participate safely.

Assumption of Risks: I understand that participating in Mat Pilates, Yoga, Soundbaths and any other fitness class offered by Yasuragi™ Pilates & Wellbeing, including private training sessions and events, involves certain risks, including but not limited to muscle soreness, strains, sprains, and the possibility of more serious injuries. I assume all risks associated with participating in these activities.

Release of Liability: You hereby release and discharge Yasuragi™ Pilates & Wellbeing, its instructors, employees, and affiliates from any and all liability, claims, demands, actions, or causes of action arising out of or related to any loss, damage, injury, or death that may occur as a result of your participation in Pilates, Yoga, Soundbath and Exercise sessions, including any negligence on the part of the studio or its staff. This includes any injury that may arise while using the equipment provided or while performing any exercise in any of our training classes or sessions.

We appreciate life gets busy, however outside of an emergency we have a strict 6 hour cancellation policy.

If you’re a “no show” or cancel within 6 hours of the class start time, you will be charged for the class as it often means another client is unable to attend. Cancellations must be made via the Momence app. Cancellations or changes revieved during email are not valid.

• Sessions are not transferrable to another individual and cannot be used by another person. If someone other than the person booked into the class arrives to use the session, they will be asked to create an account and purchase their own sessions.

• Changes to your schedule via text message, email, voicemails, phone calls, or social media will not be accepted. Please do not hesitate to ask for assistance if unsure on how to cancel or reschedule your class prior to class commencement.

• Early Cancellations: Changes or cancellations processed more than 6 hours before your booking are considered early cancellations and will be reimbursed as studio credit.

• Late Cancellations: Changes or cancellations processed within 6 hours of your booking are classified as late cancellations and will not be eligible for a credit.

  • If you're on a membership or intro offer, the fee charged will be $10 for a late cancellation or no-show.

  • If you're on a casual or class pass pack, you will forfeit the class credit.

  • If in relation to an event or private session, you will forfeit the credit.

• There may be a time where a class needs to be cancelled or an instructor needs to be changed for a class you might be already booked in to.

  • We will provide as much notice as possible if a class needs to be cancelled

  • Yasuragi™ Pilates & Wellbeing reserves the right to change or substitute an instructor at any time without providing notice.

*Yasuragi™ Pilates & Wellbeing is a small, family-owned business, and we incur losses when you don't show up for a class you've booked. To ensure fairness to both us and other clients, this is implied as per our studio policies that you accept our no-show fee responsibly. If you booked a class and didn’t show up, please understand the impact it has on us.

• Injuries and Medical Conditions: If you have any pre-existing injuries or medical conditions, it is your responsibility to obtain clearance from your doctor before participating in any classes. It is your responsibility to inform the instructor of any conditions that may affect your ability to participate safely. Stop immediately if you feel pain or discomfort during any exercise and seek medical attention if necessary.

• Pregnancy: If you are pregnant, it is your responsibility to obtain clearance from your doctor before participating in any classes. Please inform your instructor of your pregnancy and any related medical considerations prior to class so appropriate modifications can be made to your exercise routine.

• Parents & Bubs - You agree to remain responsible for the safety, care and supervision of children during Parents and Bubs classes, and you will supervise your child/ren during any period that they are located within the Studio or present during a Class.

  You acknowledge that Yasuragi™ Pilates & Wellbeing does not provide any child supervision services.

Price Changes
Memberships may be subject to price increases, and you will be notified in writing 4 weeks prior to any change.

Membership and Packages: Memberships and class packages are non-refundable and non-transferable.

Casual class - Use for ‘drop in’ casual classes and includes mat pilates and restorative yoga. 1 month expiry from date of purchase. No refunds, extensions or rollovers available.

5 Class Pack - The 5 Pack can be used to book any 5 classes including mat pilates and restorative yoga. 4 month expiry from date of purchase. No refunds, extensions or rollovers available.

10 class pack - The 10 Pack can be used to book any 10 classes including mat pilates and restorative yoga classes. 6 month expiry from date of purchase. No refunds, extensions or rollovers available

Parents & Bubs 10 class pack - The 10 Pack be used to book any 10 classes for mat mums and bubs. 6 month expiry from date of purchase. No refunds, extensions or rollovers available

Memberships coming soon

At Yasuragi™ Pilates & Wellbeing, all people and all bodies are to be not only welcomed, but made to feel as accepted and accommodated as possible.

Many people face barriers to enjoying movement and connecting with their body. Concepts around exercise and wellbeing are often personal and complex. By being mindful of this, without needing to know everyone’s story, you can help us create a supportive studio environment that allows a diversity of people to thrive together.

• Kindness - Please be kind to yourself and others in the studio. We pride our space to be inclusive, safe and foster growth & healing.

• Safe & Inclusive space - Our studio has an enjoyment-based approach to movement and exercise. Everybody should feel safe to move in their own way, for their own reasons, on their own terms, without being judged. Please respect the way people self-identify, their personal belief systems and ways of living. Please don’t comment on people’s appearance, body shape, gender expression, skin colour, ethnicity, or similar. 

• Your journey - Everyone is unique and has their own path to follow. Focus on your journey through movement, your progress, and dont compare yourself to others.

• Respect - Please respect the time and effort the instructors have made to create your class. Each class is creatively designed by the instructor, as is the music selection. This is to create a holistic experience in your movement journey.

• Zero Tolerance for Bullying
  We are committed to a safe and supportive environment for all. Bullying, intimidation, or harassment is not acceptable. Report any incidents to yasuragipilates@gmail.com or speak directly with Jessie.

• Clean spaces - After each session, please wipe down your mats & equipment. Place equipment neatly back in its place. This keeps our studio a clean and welcoming environment.

• Caring for our studio - Please treat equipment and property in the studio with respect and care so everyone can enjoy them.

• Device usage - Please be mindful of using your device in the studio. We request your devices including watches to be placed on silent to limit disruption during class, and to not answer calls or messages in class. If you are expecting a call, please let the instructor know ahead of class. To help maintain our safe environment, please limit “selfies” to just include you and not others if you have not recieved their consent.

• Consent cards - In the studio there are consent cards which are double sided with “yes” or “No”. As per our studio policy, there may be a requirement to use a hands on approach to help modify your position in an exercise. If you do not want to be touched, please let the instructor know, or flip your card to “No”next to your mat. If you are happy with a hands on touch approach, please flip your card to “yes”.

• Limit Chatter & Noise
  We love our community connecting and talking, but please during class, avoid talking over the instructor. Give your full attention to the guidance being provided to keep yourself and other clients safe.

• Behavior Policy
  Inappropriate, offensive, or illegal behavior directed at staff or members, either on our premises or otherwise, may result in immediate termination of your membership or pack without notice.

• Sock Etiquette: To maintain a hygienic environment, we kindly ask that you wear socks for all classes and events. For your safety and to enhance your practice, we recommend grip socks. If you don't have a pair, don't worry! We have them available for purchase at the studio.

• Hygiene: There is Hand Sanitiser at the desk to sanitise your hands upon entry. There are disinfectant wipes to wipe down the mat and equipment prior to and after each use.

• Illness – You agree not to enter the Studio or participate in any Class if you meet any of the following criteria:

  a. Feeling unwell

  b. Cold and flu or Covid-19 symptoms

  c. Shortness of breath

  d. Difficulty breathing

  e. Cough, sore throat or respiratory symptoms

  f. Have any pre-existing injuries that will stop you from performing our classes safely.

  g. Any reportable communicable diseases

• Arrival Time: To help you get the most out of your session, please aim to arrive at least 5 -10 minutes before your class. This allows for an easy check-in process and lets you settle in the studio before class starts. Please note that for safety reasons and to avoid disrupting others, we may not be able to admit late arrivals once a class has started.

• Personal Property: Yasuragi™ Pilates & Wellbeing is not responsible for any loss, theft, or damage to personal belongings brought onto the premises.

• Membership and Packages: Memberships and class packages are non-refundable and non-transferable.

• Photography and Videography: By participating in any classes, programs, or events at Yasuragi™ Pilates & Wellbeing, you grant permission for your image and likeness to be used in any photographs or videos taken during the sessions for promotional purposes. This includes but is not limited to use on the studio’s website, social media platforms, and marketing materials. You agree that any photographs taken within Yasuragi™ Pilates & Wellbeing remain the property of the Company, and may be used by the Company in its sole discretion for any other purpose including marketing purposes at any time in the future. This Clause remains in effect after the termination of any Agreement between the Company and Client. Upon sign on of members, there is an option to opt out of any photography or videography taken by the studio. Please notify the instructor in your class if there are images being taken. Your instructor will always inform the class when this will occur.

• Any queries regarding our Terms and Conditions, please email yasuragipilates@gmail.com

The following policy outlines the privacy practices of Yasuragi™ Pilates & Wellbeing in regards to personal and business information.

1. Privacy.  Yasuragi™ Pilates & Wellbeing respects the privacy of all clients. This document outlines privacy rights and practices as laid out by the Privacy Act 1988 (Commonwealth) and Information Privacy Act 2000 (Vic). These privacy laws regulate how personal information is obtained and handled, from the collection, it’s use and future disclosures as well as how the information is stored and when and how it is disposed. 

2. Personal Information Collection. Personal information is defined as any information that specifically identifies you or from which your identity can be easily attained. To provide our clients with superior service we may need to collect relevant personal information from you. 

3. Use and Disclosure of Personal Information. Your information will only be used to the extent that it informs our staff and assists them to carry out the required service. Your information will not be used for any purpose outside of Yasuragi™ Pilates & Wellbeing and the service that you have requested or currently receiving.  We will not share your details with third parties without your permission. 

4. Consent and Confidentiality. By using this website and giving your information to us, you indicate your consent to us. It is our guarantee that we will treat your personal information responsibly and ethically. You are under no obligation to provide us with any of your information.  

5. Access to Your Personal Information. You can request access to your personal information at any time. You may also request for us to update any information or change any information that is incorrect. Any request is subject to the permissibility of the law. If for any reason we are unable to provide you with certain requested information, we will provide you with an explanation. To obtain a copy of your information you can either send us a written request, or contact our office via telephone or online. 

6. Information about other people. If you provide information to us about a third party (such as your directors, employees, clients or someone you have business dealing with) you must ensure that you are entitled to disclose that information to us and that you have fully complied with the Privacy Act 1988 in relation to the collection, use or disclosure of that information.

7. Security of information. We take the security of your personal and business information seriously. All reasonable steps are taken to ensure that all information is treated confidentially, kept secure and protected against unauthorised use and is maintained only for the purpose for which it is intended.

8. Complaints. If you have any queries or complaints about our Privacy Policy please contact us at yasuragipilates@gmail.com

Yasuragi™ Pilates & Wellbeing, and any other Company trademarks and trade names and copy rights, and any variations thereof, are and shall remain the exclusive property of the Company, and any unauthorised use of such trademarks and tradenames is prohibited.

Copyright

Except as permitted by the copyright law applicable to you, you may not reproduce or communicate any of the content on this website, including files downloadable from this website, without the permission of the copyright owner.

The Australian Copyright Act allows certain uses of content from the internet without the copyright owner’s permission. This includes uses by educational institutions and by Commonwealth and State governments, provided fair compensation is paid. For more information, see www.copyright.com.au and www.copyright.org.au.

The owners of copyright in the content on this website may receive compensation for the use of their content by educational institutions and governments, including from licensing schemes managed by Copyright Agency.

We may change these terms of use from time to time. Check before re-using any content from this website.